Refund & Cancellation

Before Dispatch: You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, email launch@planetars.com with your order number and the subject line "Order Cancellation."

After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return once you receive the product, in accordance with our return policy below.

Cancellation by Planetars: We reserve the right to cancel orders in cases of:

• Product unavailability or stock discrepancy
• Inaccurate pricing due to a technical error
• Payment failure or suspected fraudulent transaction
• Delivery address not serviceable

In all cases of cancellation by Planetars, a full refund will be issued to the original payment method within 5–7 business days.

Returns must be initiated within 7 days of the date of delivery. Please review what is and is not eligible for return:

Follow these steps to return an eligible product:

All approved refunds are processed to the original payment method used at the time of purchase. Refund timelines after approval:

• UPI / Net Banking / Wallets: 3–5 business days
• Debit Card / Credit Card: 5–7 business days (depending on your bank's processing time)
• EMI transactions: Refund will be credited to your card; EMI cancellation with your bank must be done separately

Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item sent).

The following are strictly non-refundable:

• Opened or used products (unless defective on arrival)
• Perishable items (e.g., fresh produce, cold-pressed oils with short shelf life) after delivery unless spoiled on receipt
• Orders returned beyond the 7-day return window
• Products that have been damaged after delivery due to improper storage by the customer
• Digital services, consultations, or non-physical products purchased through the platform
• Promotional or heavily discounted items marked "Final Sale" at the time of purchase

We currently do not offer direct product exchanges. If you received a wrong or defective item and wish to receive a replacement instead of a refund, please mention this in your return request email. We will do our best to accommodate replacement requests subject to product availability.

If a replacement is not possible, a full refund will be issued instead.

For all refund and cancellation related queries, please contact us at: