Shipping & Delivery

Planetars currently delivers across India to all serviceable PIN codes. At checkout, you will be notified if your PIN code is not serviceable at this time.

We do not currently offer international shipping. Deliveries are made to the address provided at checkout. We cannot be held responsible for delivery failures resulting from incorrect or incomplete address information.

Our estimated delivery timelines from the date of order confirmation are:

Business days are Monday through Saturday, excluding public holidays. These are estimates only — actual delivery times may vary due to logistics partner capacity, weather, or other unforeseen circumstances.

Shipping charges are displayed clearly at checkout before payment is made. For certain remote PIN codes, an additional surcharge may apply and will be shown at checkout.

Promotional free shipping offers, when active, will supersede the above table and will be reflected at checkout automatically.

Orders are processed on business days (Monday–Saturday). Orders placed after 2:00 PM IST or on Sundays and public holidays will be processed the following business day.

Upon successful payment, you will receive:

• An order confirmation on your email address
• A WhatsApp message with order details (if you provided a phone number)

If you do not receive a confirmation within 2 hours of payment, please contact us at launch@planetars.com with your payment reference number.

Once your order is dispatched, we will share tracking information via email and/or WhatsApp. You can use this information to track your order on the logistics partner's website.

If you have not received tracking details within 2 business days of order confirmation, please reach out to us at launch@planetars.com.

In the event of a failed delivery attempt (due to the recipient being unavailable or an incorrect address):

• The logistics partner will typically make up to 2 delivery attempts
• After failed attempts, the parcel will be returned to our fulfilment centre
• We will contact you to arrange re-delivery, which may incur an additional shipping charge
• If re-delivery is not possible, a refund will be issued after deducting the original shipping cost

Please ensure your delivery address and phone number are accurate at the time of placing your order.

We take great care in packing your order. However, if your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery (or the expected delivery date if lost) at launch@planetars.com
• Include your order number, a description of the issue, and photographs of the damaged product and packaging (for damaged items)
• We will investigate and, where verified, arrange a replacement or full refund within 7 business days

For all shipping-related queries: